Why WHMCS teams use WhatsApp
Hosting and SaaS providers use WHMCS to manage billing, renewals, and support tickets. WhatsApp brings those updates into a faster channel, improving payment rates and reducing support delays.
Setup requirements
- Official WhatsApp Business API access
- Wonotify WHMCS extension installed
- Approved templates for billing and support updates
Once the extension is connected, you can map WHMCS events to templates directly.
Key events to automate
- Invoice created and due soon
- Payment received
- Service renewal reminders
- Support ticket updates
Template examples
Use concise, action-focused templates. For example:
- "Your invoice {{invoice_id}} is due on {{due_date}}. Pay now: {{payment_link}}"
- "Ticket {{ticket_id}} has been updated. Reply here if you need help."
Best practices
- Keep messages short and clear.
- Use variables for personalization.
- Schedule reminders before due dates.
Troubleshooting
If messages are not delivered, verify template approval, API credentials, and that the customer opted in. Review logs and delivery reports inside Wonotify.
Need more integration support? Visit the WHMCS extension page or contact our team.
